Privacy Policy for Users Interacting with our bots

5 min

Jan 1, 2023

Vocal Apps SA (operating as Smartly.ai) is dedicated to protecting the privacy of users interacting with bots on the Smartly.ai platform. This Privacy Policy outlines the data handling practices specifically for these users.

Data Collection and Use

  • Data Collection: When users interact with bots, they may provide information that can be anonymized via settings available within the platform. This includes but is not limited to queries asked and responses given during interactions.

  • Use of Data: The information collected is used solely to enhance user experience and improve bot functionality. Users have the option to anonymize their data, ensuring that their interactions remain non-identifiable.

Data Anonymization and User Privacy

  • Anonymization Option: Users can activate settings to anonymize their interaction data, preventing personal identification from the information processed by our bots.

  • Limited Access: Smartly.ai does not access conversation data unless explicitly granted temporary permission by clients for support or service improvement purposes.

Data Retention

  • We retain interaction data only as long as necessary to effectively deliver our services, with a maximum retention period of 13 months, in compliance with GDPR requirements.

Data Security

  • Data security is paramount. All user interaction data is encrypted in transit using SSL and at rest in our databases using specified encryption algorithms to ensure privacy and security.

Information Sharing

  • We do not share personal information with third parties except when necessary to provide the service (e.g., involving third-party service providers) or when required by law.

Your Rights

  • You have the right to access, update, or request deletion of your personal data. You can also opt-out of non-essential communications at any time through your user settings or by contacting us directly.

Changes to This Policy

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically to stay informed about how we protect your information.

Contact Information

  • If you have questions or concerns about our privacy practices or this Privacy Policy, please contact us at hello@smartly.ai.